Plumbing

Leak Call to Dispatch

24/7 Call Answering | Plumbing Emergency Triage | Voice AI Receptionist | Water Shut-Off Guidance | Property History | After-Hours Booking | On-Call Technician Handoff | One Job Record | Automated Review Requests

Book a demo
Book a demo
See how it works
See how it works
From a burst pipe to a paid invoice

Between the panicked call and the paid invoice

Nine steps, most of them finished before the water is even fully shut off.

1
11:40 p.m.

Voice AI asks the question that changes the next hour. Is the water off. Then where it is coming from, and how long it has been running.

2
The address comes up.

Forty gallon gas water heater from 2014, cast iron stack, a kitchen line that has backed up twice. She does not have to explain her own house.

3
It gets flagged as an emergency.

The board sends it to the nearest on-call tech with the right skill, not to whoever is next in the rotation.

4
She gets a name and an ETA.

Which is usually what stops her from calling the next three plumbers while she waits.

5
The tech shows up knowing the house.

Where the main shutoff is, what the last guy found, whether there is an agreement on the account.

6
The camera goes down the line.

Footage attaches to the job instead of sitting in his camera roll where nobody can find it in March.

7
The price comes off the flat-rate book.

A main line clear costs what a main line clear costs, whether it is your twenty year guy or the kid who started in August.

8
She approves and pays at the kitchen table.

Card, bank transfer, or the method already saved on her account.

9
The balance chases itself.

For the jobs that do not get paid on the spot, the reminders go out on their own. Review request after the payment clears.

Book a demo
Book a demo
Everything a plumbing business runs on one system

Where plumbing stops working like every other trade

Four pieces, working off the same property record.

Property record showing water heater details, a list of fixtures, and a timeline of recent service calls
Property & Fixture History
The history is inside the walls.

Water heater age, fixture types, what material the stack is, which drain keeps backing up. All of it sits on the property, so a tech walking into a house for the first time knows what two previous techs already learned the hard way.

Key capabilities
  • Fixture and equipment history tied to the property, not just the customer
  • Water heater age, type, and warranty status tracked automatically
  • Past service visits and notes visible before the technician arrives
  • Flags for properties with recurring issues, like a drain that keeps backing up
Flat-rate pricing menu on a tablet with three tiers for a water heater replacement
Flat-Rate Pricebook
Flat rate exists so the price does not depend on who crawled under the sink.

Build the menu once. A drain clear, a heater swap, a fixture replacement come out the same number every time, and your margin stops depending on what somebody remembers charging last year.

Key capabilities
  • Flat-rate menu pricing built once, applied to every job
  • Good, better, best options for larger jobs like water heater replacements
  • Centralized updates that apply across the whole team instantly
  • Consistent margins, because pricing does not depend on memory
Field estimate showing camera inspection footage next to a repair-or-replace decision
Field Documentation & Estimates
Footage is the argument.

A homeowner who watches her own sewer line on a screen approves a replacement she would have argued about from a verbal description. Camera video stores with the estimate it supports, permanently.

Key capabilities
  • Photo and video attachments tied directly to the job record
  • Camera inspection footage stored with the estimate it supports
  • Repair versus replace options built from what was documented
  • Customer approval captured on the spot, from the same screen
Dispatch board with an emergency job reassigned to the nearest available technician
Emergency Dispatch
Midnight is when the work is worth the most.

The after-hours call is the highest margin job you will run all week and the easiest one to lose. Voice AI answers it, triages it, and queues the dispatch while everyone is asleep.

Key capabilities
  • Emergency jobs flagged and prioritized on the dispatch board
  • Assignment based on technician location, skill, and current workload
  • Customer notified automatically once a technician is en route
  • The rest of the day rebalances without a dispatcher rebuilding it by hand
Voice AI for Plumbing

Voice AI that knows what a burst pipe sounds like

Voice AI is trained on what actually separates a plumbing emergency from a routine request.

It asks whether the water is off before it asks anything else, because that answer changes how fast everything has to move.
A backed-up sewer line and a dripping faucet do not get the same slot on the board.
Give it the age, size, and fuel type and it quotes a water heater on the call, instead of promising a callback.
It checks whether a service agreement already covers the visit, so nobody gets a bill they thought was handled.
See Voice AI in action
See Voice AI in action
Midnight call transcript showing Voice AI gathering leak location and shutoff status with an emergency dispatch queued
Questions We Hear a Lot

You Ask. We Answer.

1. Does fixture and pipe history stay with the property?

Yes. Water heater age, fixture types, and past visits live on the address rather than the customer name.

2. Can Voice AI handle after-hours emergency calls?

Yes. It answers and triages whether the office is open or not.

3. Can I standardize flat-rate pricing across the whole crew?

Yes, through the pricebook, updated once and applied everywhere.

4. Does it store camera inspection video?

Yes. Footage attaches to the job and to the estimate it supports.

5. Can techs quote a water heater replacement in the field?

Yes, with tiered options priced from the pricebook.

6. What happens to a job that does not get paid on site?

Follow-up reminders go out automatically on a schedule you set.

Never Miss an Emergency

Every Call Can Become a Customer

Every property’s history one click away, every price consistent, every job paid before the crew leaves.
Book a demo
Book a demo