VOICE AI

Answer Every Call. Book More Jobs.

PropelOne answers every call, books real availability, and follows through until you get paid.
Always available | Books live capacity | Speaks English | Transfers with context

Voice in the truck

Your Techs Talk. PropelOne Does the Paperwork.

Technicians speak naturally. PropelOne updates the job, estimate, and invoice.

Voice to Job

Describe the customer, equipment, repair, and next opportunity. PropelOne updates the record and creates the next step.

Voice to Estimate
  • Turn spoken scope into a priced estimate
  • Use your labor rates, markup, and options
  • Send it before leaving the driveway

No more estimates written at 9pm on the couch. Those are the ones that never get written.

Voice to Invoice
  • Describe the completed work
  • Match pricebook items, discounts, and parts
  • Collect payment on site
Midnight call transcript showing Voice AI gathering leak location and shutoff status with an emergency dispatch queued
Voice AI agents

Your Front Office Is Always Available

Four AI agents share one phone line and one customer record. Calls move between agents and your team without making customers repeat themselves.

Property record showing water heater details, a list of fixtures, and a timeline of recent service calls
Receptionist
Answers every call.
Key capabilities
  • No phone tree or voicemail backlog
  • Knows your hours, service area, and on call team
  • Blocks spam
  • Recognizes new leads and returning customers
Flat-rate pricing menu on a tablet with three tiers for a water heater replacement
CSR
Books the right job.
Key capabilities
  • Captures the problem, urgency, warranty, and access details
  • Quotes fees and offers memberships
  • Books real technician availability
  • Handles reschedules, cancellations, and arrival questions
Field estimate showing camera inspection footage next to a repair-or-replace decision
Dispatcher
Assigns the right technician.
Key capabilities
  • Checks skills, licenses, truck stock, drive time, and workload
  • Contacts the on call technician for emergencies
  • Escalates when no one accepts the job

Most AI phone tools drop the job in an unassigned bucket. This one assigns it.

Dispatch board with an emergency job reassigned to the nearest available technician
Follow-Up
Keeps revenue moving.
Key capabilities
  • Texts missed callers quickly
  • Follows up on open estimates
  • Sends payment reminders with a link
  • Renews maintenance agreements before they expire
Ask PropelOne

Ask Your Business Out Loud

Ask about missed calls, technician performance, unbilled work, or open estimates. PropelOne gives you the answer and the records behind it. Then tell the follow up agent what to do next.

Built in, not bolted on

One System. One Live Record.

PropelOne Voice AI works inside the same system your office and technicians use.

No sync, because there is nothing to sync
  • Books live capacity
  • Updates technicians before the call ends
  • Keeps one customer record
  • Removes fragile system connections
You Control Every Call
  • Choose the voice and company tone
  • Set scripts, responses, and restricted language
  • Choose which jobs AI can book
  • Set discount limits
  • Transfer calls with full context
See Every Conversation

Review recordings, transcripts, scores, summaries, and flagged calls. Use coaching notes to help your team improve. Disclosure and data handling follow AI Trust and Safety.

Questions We Hear a Lot

You Ask. We Answer.

1. Will customers know it is AI?

You decide how the agent introduces itself.

2. What if it does not know the answer?

It transfers the call with the customer details and request. It never guesses pricing.

3. Can it handle a 3am emergency?

Yes. It contacts the on call technician, confirms acceptance, and updates the homeowner.

4. Do I have to replace my CSRs?

No. Use AI for overflow and after hours calls while your team handles conversations that need a person.

5. Does it work with another CRM?

The full Voice AI experience runs on PropelOne data. Our team helps you move your operations.

6. How fast to go live?

Most companies can take real calls within a week after setting scripts, service areas, booking rules, and test calls.

Hear it for yourself

Test the AI Before You Decide

Try a service call, then book a demo using your service area, pricebook, and booking rules.